Service: The level of service your contractor provides is crucial for a smooth project. Understand what is included, the expected communication frequency, and the support available throughout the process. Some contractors offer more comprehensive services, including detailed schedules, daily communication, and full customer support, while others may offer a more hands-off approach. Make sure the level of service aligns with your expectations to avoid any surprises.
Scope: A well-defined scope of work is essential to avoid misunderstandings or missed details. The scope serves as the roadmap for your project, ensuring that both parties know exactly what is included. If something isn’t in the scope, it’s not going to happen. It’s important to clarify and document every part of the project, from the big picture down to the smallest details, to ensure everything you expect is included and that there are no assumptions.
Stability: The financial health and stability of your contractor matters. A contractor who struggles with financial issues or mishandles funds may cause delays, or worse, create legal and financial risks for you. Be sure to ask about lien releases, review payment schedules, and make sure your contractor is paying their subs and vendors as promised. Financial stability ensures that your project will be completed without unexpected stops due to cash flow problems.
Security: Ensuring your contractor is taking the proper steps to protect you from legal risks is paramount. This includes having appropriate insurance coverage, including workers’ compensation, general liability, and ensuring all employees and subcontractors are properly licensed and insured. The contractor should be managing all the risk and legal requirements associated with the project, so you don’t end up exposed to lawsuits or other liabilities down the line.
